On behalf of MeLynda and myself we would like to thank you for the wonderful, professional job that you and your company did replacing our roof. Before we had spoken with you, we had talked with several other roofers, getting estimates. Once we met you, we realized how much more professional your approach was. We both appreciated your patience in thoroughly explaining what and how things were going to happen. You convinced us with facts, not with high pressure sales – and high pressure sales is probably our biggest turn-off. Your prices were not the lowest, but we felt that the value was more than there, in the service that you would and did provide, your advice and expertise, and the trust and confidence we felt in knowing that the job was getting done right. You helped us through our interactions with the insurance company too, which we may not have been able to navigate at all without your help.
Your crew was great. They showed up on time and worked steadily. There were no glitches. I could tell you had thoroughly communicated to them what was to happen. They installed our 4 skylights, and repaired the various spots on our roof that were rotted through.
Everything came in right on schedule, just like you promised. We love the new style of blue architectural shingles, and the skylights have completely changed the two rooms below them. In fact, you had agreed to install the skylights if we purchased them, but when the time came, we found that they were not going to be available for weeks, throwing off the entire schedule. Rather than let that happen, you found a way to get them immediately for us. Thanks for solving our problem. Now when it rains, we just smile.
Thanks for a great job! We will definately recommend you to everyone we know. In fact, people are already asking, who did your beautiful roof?
Corey Chattic, Industry Elite
This is the first time I have written a letter for or against any company or service; and I only do so now because I think it has been earned. I recently had extensive hail damage that required my house and a separate workshop building to have the roofs and integral parts replaced, so I am writing this letter to thank Corey Chattic for the excellent job they did on my residence in Aurora, IL.
Corey Chattic, the owner of Industry Elite who came to my home, was well informed and took me through the whole process of what would happen. He inspected and measured my roofs, took close-up photographs, showed me the damaged areas and explained in detail what needed to be done. He listened to our needs and gave us a reasonable quote. This information facilitated the insurance company agreeing to inspect and pay the claim to replace my house and workshop roofs. It was a pleasure doing business with a caring, trustworthy and prompt individual who represented his company honestly.
I was pleased at how quickly the crew started and finished the job and that the installation went as planned with good workmanship. The crew that installed the roofs was punctual, courteous, cooperative, professional, hard working and steady until the job was finished. They respected our property, keeping the site clean throughout each day and thoroughly hauling away all signs of trash at the end of the job. They were always pleasant and answered my questions in full detail. The whole process was efficient and effective.
The new light-colored architectural roof shingles have greatly improved the look of my home and workshop, giving them an attractive new character; and the shingles are also proving to be more energy efficient. In the coming years, we expect that the stronger roof materials will also better protect our house during extreme weather conditions.
Thank you and your employees for your dedication to a job well done. As a result of the fine service I have received from Corey Chattic, I am happy to recommend both you and your company to others.